Very professional. Made me feel like a valued customer, even though it was my first time. Very friendly, even have a sense of humor. Absolutely love Emily. Sent me a detailed, nose to tail, inspection report; nothing on it that was a surprise and didn't try to add anything that was non-essential. Wish I had found them 2 years ago. My car is 23 yrs. old and Ford doesn't want to work on it anymore. Esty's had no issues. Esty's is wonderful. I would give it 10 stars, but there is a 5 star limit. I HIGHLY recommend it.