I recently made my first appointment, which they were aware of. I told them the symptoms my car was having and that I needed a quote, I brought it in at 9 am as scheduled. No estimate of how long or price for quote. Called at 1 pm to check, hadn't gotten to it yet, was on lunch. Got a call at 4 pm, gave me quotes for many things, some not pertaining to issue, said I'd call back. I called and said I'd be coming to get car, wasn't sure was worth repairing. I arrived not expecting to pay much but had a $163 bill, worst quote I've ever gotten, didn't have price amounts on printed "quote" of issues. Didn't have any results of the many tests it says were ran, just a small list of recommendations without prices, so much for a quote. Car was quiet when I took it in and now it sounds like a mower.