Update: Took my car in for brakes and transmission service. Very professional shop. Got everything done 1.5 hrs sooner than expected. I trust Esty's. I know I'm getting excellent service, and Brian is always upfront and honest about the best way to go. The receptionist, Emily, is great and a pleasure to deal with too. I 've been taking my car to the dealership for service because I couldn't find a shop I trusted. Of course, that comes with paying exorbitant amounts for parts and labor. But then I was referred to Esty's! They are amazing! Great customer service and they charge half of what I was paying at the dealership. I was treated with respect and knew exactly what was being done to my car before I ever signed off or paid for anything. When I asked about certain services the dealer had told me needed to be done, they double checked those things for me at no charge. Turns out I dont have to worry right now; all is well. So no hard sell on something that is still fine. I have found "my auto shop" and will be referring friends and family here. Thank you, Esty's!